A set of special questions on a Q1 National
Housing Survey asked consumers, who were also recent homebuyers, about their
experiences obtaining a mortgage during the pandemic. Fannie Mae was a little surprised
by some of the results. Tim McCallum and Jenney Shen, vice president’s for customer
management solutions in the company’s Single-Family Division, wrote about those
results in Fannie Mae’s Perspectives blog. They said that the questions
specifically asked about mortgage satisfaction and whether the pandemic had encouraged
homebuyers to use on-line mortgage resources. “We wanted to better understand
how the pandemic may have changed the digital behavior of consumers seeking a
mortgage, as it did in many other industries,” they said.


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